Welcome to VenusRealm FAQ
We have answered the most common customer questions below. If you need help, contact us at support@venusrealm.com.
1. Do you sell products directly?
Yes. Some products are sold directly by VenusRealm.
2. Do you also use affiliate links?
Yes. Some product links are affiliate partner links. If you purchase through those links, we may earn a commission at no extra cost to you.
3. How can I identify product type?
Each listing clearly shows whether it is Sold by VenusRealm or an Affiliate Partner Product.
4. What are your order processing times?
Orders are usually processed within 1-3 business days. During peak sale periods, processing can take up to 5 business days.
5. How long does shipping take?
Typical delivery windows are:
- USA: 7-12 business days
- UK: 8-14 business days
- Europe: 8-15 business days
- Canada/Australia: 10-18 business days
- Other regions: 10-20 business days
6. Can I cancel my order?
Orders can be canceled within 12 hours of purchase. Once shipped, cancellation is no longer available.
7. What is your return policy?
Eligible items can be returned according to our Refund & Return Policy.
8. Who pays return shipping?
Return shipping is paid by the customer unless the item is damaged, defective, or incorrect.
9. How can I contact support?
Email us at support@venusrealm.com. We usually respond within 24-48 hours.
Affiliate disclosure: Some links on our website may be affiliate links. If you purchase through them, VenusRealm may earn a commission at no extra cost to you.