At VenusRealm, we want every customer to enjoy a smooth and worry-free shopping experience. Please read our Refund & Return Policy carefully before placing an order. By purchasing from our website, you agree to the terms mentioned below.
1. Eligibility for Returns
We accept returns under the following conditions:
- Item must be unused, unworn, unwashed, and in original condition.
- All tags, labels, and packaging must be intact.
- Return request must be initiated within 7 days of delivery.
Please note:
We do not accept returns of items damaged due to misuse, wear & tear, washing mistakes, or improper handling.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Beauty & personal care items
- Innerwear / lingerie
- Nail accessories
- Seasonal costumes (e.g., Halloween outfits)
- Discounted or final-sale items
- Digital products or gift cards
3. Damaged, Defective, or Wrong Item Delivered
If you receive:
- A damaged item
- A defective product
- A wrong product/color/size
Please contact us within 48 hours of delivery at:
📧 support@venusrealm.com
Include:
- Order number
- Photos/video showing the issue
We will arrange a replacement or refund after verifying the claim.
4. Refund Process
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within:
- 5–7 business days (original payment method)
Shipping fees are non-refundable, except when the fault is from our side.
5. Exchange Policy
We offer exchanges only for:
- Size issues
- Color variations
- Product defects
Exchange request must be raised within 7 days of receiving the item.
Exchanges depend on the availability of stock.
If the item is unavailable, we will issue a refund or store credit.
6. Return Shipping
- Customers are responsible for paying return shipping costs, unless the product is defective or incorrect.
- If a prepaid return label is issued, the cost may be deducted from your refund.
7. Order Cancellation
You may cancel an order within 12 hours of placing it.
Orders already processed or shipped cannot be canceled.
8. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your credit card/bank (processing time may vary)
- Contact us if it still hasn’t arrived
9. Contact Information
For return requests, questions, or support, reach us at:
📧 Email: support@venusrealm.com
🌐 Website: VenusRealm.com